My role: Lead UX/UI designer, UX architect, UX writer(bilingual in English and Chinese) & product manager
Achievement: Led the team to launch the company’s first product, and it has become a flagship product up to now.
Ultron Utility is a mobile application that provides users with cross-brand operation hubs and experiences a seamless onboarding process for IoT devices.
IoT as the next Industrial Revolution, but…
All things are toward a specific goal of being connected and interdependent, but all links of IoT industry are fragmented. Users have to install a pile of appliance applications of various brands and then are confronted with a frustrating onboarding process including configurations, setting up one by one, etc.
There are too many pain points, and therefore we have to break down the solution into steps.
Phase I: Snap Connection
In 2018, we sniffed out an opportunity after most employees failed to onboard IoT devices.* We developed a technology right off the bat and took out the patent later. It helped end-users deploy all IoT devices simultaneously and configure them just one time.
As the only in-house UX/UI designer, I independently finished interaction design, information architecture, bilingual wording in English and Chinese, and the prototype.
After ten months of development, Ultron Utility was launched on 19th October 2019 on Google Play and App Store. I was assigned as the product manager position and delivered the project on time. Meanwhile, I helped the company become a google partner the same year.
I was, therefore, the only star performer this year.
Phase II: Scalable Ecosystem
The first Mandarin-language version of Google Nest Mini hit the shelves at the end of 2019. More and more manufacturers of traditional home appliances were eager to turn smart. We seized opportunities again to cultivate cutting-edge technology by integrating hardware and software to boost their upgrade.
I proposed the concept of components, also called modularization, for the features of home appliances and delivered the project less than three months in 2020 Q3. Whether what kinds of brands they were, home appliances would be affordable smart based on my design structure.
Moreover, I was involved in the Smarter Home App development with Taiwan mobile Co., Ltd. to help them pivot into a home-service provider from a mobile-phone operator. The app applied in both Android and iOS systems was announced in 2020 Q4.
Phase III: Ubiquity
In addition to the mobile app and smart speakers, We collaborated with Kbro Co, Taiwan’s biggest cable television system operator, to develop the third product in 2021. Subscribers would benefit from Kbro’s cable modem with its set-up box to control their IoT devices by the TV interface.
I led the agile team and was in charge of UX/UI design for this product. The rollout of the product was in 2021 Q4. It was estimated that more than 1 million subscribers could over-the-air (OTA) update their devices.
After three years of product development, the performance up to Oct 2021 of Ultron IoT was:
- Activated IoT devices over 6,500 units
- Registered accounts over 5,000 users
- Integrated IoT devices over 20 units
*There were five IoT devices, including one Xiaomi Philips Eyecare Smart Lamp 2, two DoHome Smart Plugs, one Xiaomi Mi LED Desk Lamp, and one eWeLink Smart plug.